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Privacy Policy

 

1. Data Protection at a Glance

We take the protection of your personal data very seriously. Personal data is treated confidentially and in accordance with applicable legal regulations.

2. Data Controller

FYLST GmbH
Renngasse 5/Top 12
1010 Vienna
Austria

Email: support@fylst.com

3. Data Collection on This Website

Server Log Files

When you visit our website, certain data is automatically collected:

  • Browser type and version
  • Operating system
  • Referrer URL
  • Time of the request
  • IP address

This data is used for technical security purposes and is not combined with other data sources.

Contact via Email

If you contact us by email, your information will be stored for the purpose of processing your request.

4. Hosting (Shopify)

Our website is hosted by Shopify Inc.
In this context, personal data such as IP address, device information and order data may be processed.

Provider: Shopify International Limited, Ireland

Personal data may also be transferred to other Shopify entities and service providers in third countries (in particular Canada and the USA).

5. Processing of Customer and Contract Data

We process personal data for the following purposes:

  • Processing orders
  • Delivery of goods
  • Payment processing
  • Customer communication

The processing of your data is based on the GDPR, in particular:

  • Art. 6 (1) (b) GDPR (performance of a contract)
  • Art. 6 (1) (c) GDPR (legal obligation)
  • Art. 6 (1) (f) GDPR (legitimate interest)
  • Art. 6 (1) (a) GDPR (consent)

6. Data Transfer upon Contract Conclusion

For the purpose of fulfilling the contract, we may share your data with:

  • Shipping service providers
  • Payment providers
  • IT service providers (e.g. Shopify)

Only to the extent necessary.

7. Payment Services

We use payment providers to process payments, such as:

  • Shopify Payments
  • Apple Pay
  • Google Pay
  • PayPal
  • Klarna
  • Credit card providers

Payment data is processed directly by the respective provider.

8. Encrypted Payment Transactions

This website uses SSL or TLS encryption to ensure secure transmission of data (e.g. orders or payment information).

9. Cookies

Our website uses cookies for:

  • Technical functionality (e.g. shopping cart)
  • Improving user experience
  • Analytics (with your consent)

You can disable cookies in your browser settings.

10. Analytics Tools (Google Analytics)

We use Google Analytics to analyze user behavior.

Provider: Google Ireland Limited

Collected data includes:

  • Page views
  • Time spent on the website
  • User behavior

Usage is based exclusively on your consent via the cookie banner.
A transfer of data to the USA cannot be excluded.

11. Marketing Tools

Meta Pixel (Facebook Pixel)

We use the Meta Pixel to analyze and optimize our advertising.

Provider: Meta Platforms Ireland Ltd.

Data may be transferred to the USA.

Klaviyo

We use Klaviyo for email communication and marketing.

Provider: Klaviyo Inc., USA

Processing is carried out exclusively with your consent.

12. Google Fonts

Our website uses Google Fonts to ensure consistent display of fonts.
This may involve a connection to Google servers.

13. Data Retention

Personal data is stored only as long as:

  • necessary for the respective purpose
  • required by legal retention obligations

14. Your Rights

You have the right at any time to:

  • access your data
  • correct your data
  • request deletion
  • restrict processing
  • data portability

You may also withdraw your consent at any time.

15. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority:

Austrian Data Protection Authority

16. Social Media

We maintain profiles on social media platforms (e.g. Instagram, TikTok, Facebook). Personal data may be processed by the respective platform operators.

The privacy policies of the respective providers apply. Further information can be found in the privacy policies of those platforms.