Returns & Right of Withdrawal

You can return your order within 30 days of delivery.
We make returns as simple as possible.

Voluntary 30-day returns

Conditions
– Unused and in original condition
– Original packaging included

Return shipping
Return shipping costs are the responsibility of the customer.

Start a return
support@fylst.com

Please include your order number in your request.

Refunds
Once received and inspected, refunds are processed within 5–10 business days to the original payment method.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us (FYLST GmbH, Renngasse 5/Top 12, 1010 Vienna, support@fylst.com) of your decision by means of a clear statement (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw.

We will use the same means of payment as you used for the initial transaction, unless otherwise expressly agreed.

We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal.

The deadline is met if you send back the goods before the 14-day period has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.